The Penicuik Podiatrist Clinic
Ying Peng Podiatrist
01968 705097

​​​CLINIC NEWS

There is an unusually large amount of news about the clinic this month.

OPENING TIMES

• From January, the clinic will be open five days a week!

• We’re adding Mondays to our schedule and will operate from 9:30 AM to 5:00 PM on all days, except Wednesdays when we close at 1:00 PM.

• After three years, we’re thrilled to finally achieve this milestone – we got there!

Home visits will still be available on Thursdays for the time being.

Stay tuned for more updates!

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IF WE CHANGE APPOINTMENTS

We are updating our appointment notification policy. Phone notifications will no longer be made—we will now rely solely on email and SMS notifications.

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To book clinic appointments, you must have either an email address, a mobile number, or preferably both.

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If an appointment needs to be changed, the reason for the change will be included in the email notification only, as SMS messages do not allow enough characters for detailed explanations.

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If you do not have email or SMS access, please arrange for someone else to manage your appointments on your behalf. Without this, we will only be able to offer home visit appointments, as this remains a manual system.

Thank you for your understanding!

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CHRISTMAS HOLIDAYS

The clinic will be closed for the Christmas holidays from December 21st, and will reopen on Monday, January 6th.

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Please note that we are already nearly fully booked for the first two weeks of January. If you think you’ll need an appointment early in the new year, we strongly recommend booking ahead of time or securing your slot in December.

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Thank you, and we wish you a joyful holiday season! 🎄🎅

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​​​NAIL FUNGUS TESTING

We are planning to introduce new services related to the testing and treatment of certain types of nail fungus. It’s still too early to provide details, but keep an eye out for updates over the next few months.

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EXCITING NEWS: EFFICIENCY AND INNOVATION AT THE CLINIC!

As the clinic gets busier, we’re thrilled to announce that we’re now open five days a week! However, with this growth comes the challenge of managing essential but time-consuming tasks like writing and maintaining medical notes.

Currently, Ying and Kim, our two podiatrists, spend 5 to 8 hours each week on medical notes, a crucial part of our service that many patients may not realize is required. To avoid increasing treatment prices by £10 per session to cover this time, we’ve chosen to invest in cutting-edge technology: Heidi Medical, an AI-powered application.

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How Heidi Medical Works:

• The system listens to the conversation between the patient and the podiatrist during the appointment.

• It transcribes the conversation and uses AI to create detailed medical notes.

• The podiatrist then reviews and edits the notes, saving significant time compared to writing them from scratch.

This innovation will allow us to treat approximately 16 more patients per week. As demand grows, we plan to extend our hours from 9 AM to 6 PM, which may happen sooner than expected given our rapid growth from two days a week to five in just three years.

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GDPR Compliance:

The application fully meets GDPR requirements, ensuring your data remains secure. Upon entering the treatment room, the podiatrist will ask for your permission to use the system.

• If you choose not to consent, you will still receive treatment for that appointment.

• However, we will discuss future bookings with you, as continued treatment without the app may not be feasible.​

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Benefits of Heidi Medical:

• Increased accuracy in medical notes.

• A full audit trail from the time of your appointment to the finalized notes.

We’re confident this change will enhance our service while keeping costs steady. Thank you for your support as we continue to grow and innovate! 🎉​​​

 

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RECEPTION UPGRADE: NEW COMPUTERS INSTALLED

We’ve upgraded the computers at our reception desk—there are now two systems in place. This upgrade supports the integration of the new Heidi app and the ongoing development of clinic software to enhance efficiency and service for our patients.

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IMPORTANT UPDATE: SUSPENSION OF TOWN CRIER ADVERTISING

We have temporarily suspended our listing in the Town Crier. Recent market research into how new patients are finding us revealed surprising results: only 8% of new clients discovered us through the Town Crier.

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Given that this advertising represents our largest monthly budget, we were taken aback by the low return on investment. For now, we are pausing our advertising with the Town Crier to evaluate its actual impact on new patient inquiries. This step will help us better allocate resources and ensure we continue to grow effectively. Thank you for your understanding!

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Published on the 7th of December 2024.